Contact & Help
Most questions are answered below. If you still need help, send a message. Safety concerns, complaints, privacy requests and application problems go straight to a person.
Finding a tutor
How do I find a tutor?
Search the directory by subject, grade, curriculum, province and online or in-person lessons, then use the enquiry form on a tutor's profile. Your message goes straight to that tutor, who replies to you by email.
What does a tutor cost?
Each tutor sets their own rate, shown on their profile as a guide. You agree the final rate, times and arrangements directly with the tutor.
Do you take bookings or payments?
No. Extra Lessons SA is a directory, not an agency. Bookings and payments are arranged between you and the tutor.
There is no tutor for my subject or area yet.
The directory is new and grows as tutors apply. Try online lessons, which work anywhere in South Africa, or check back in a week or two.
A tutor has not replied to my enquiry.
Tutors reply directly and some take a day or two. Check your junk folder. If there is still no reply after a few days, try another tutor.
Tutor applications
I did not get my confirmation email.
Check your junk folder first. You can request a new link on the email confirmation page; it replaces any earlier link.
When will my profile go live?
Straight after you confirm your email, if your application passes the automatic checks. If anything needs a closer look, a person reviews it and emails you.
How do I change my profile?
Tutor accounts are not available yet. Send a message below choosing "A problem with my tutor application" and say what should change.
Privacy and safety
Are tutors checked?
We confirm each tutor's email address and screen profiles automatically for spam and unsuitable content. We do not verify identity, qualifications or background, so please check these yourself.
Who sees my email address?
When you send an enquiry, the tutor receives your name, email and message so they can reply. Contact details are never shown on the site.
How do I ask for my details to be deleted?
Send a message below choosing "A privacy or data request". It goes to a person.
I am worried about a tutor.
Use "Report this profile" on their profile page, or send a message below choosing "A safety concern". Both go to a person straight away. If someone is in immediate danger, contact the police on 10111.
See also How it works, Safety, resend a tutor confirmation link and our privacy notice.
Send a message
Looking for a tutor? Choose a subject or grade and we will show matching tutors you can contact directly. General questions receive an automatic email with answers to common questions and are read as time allows; we cannot promise a personal reply to every routine message.